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FAQ

Frequently Asked Questions

General Questions

Are you a factory or a trading company?

We’re the real thing — a factory with our own cutting, sewing, and inspection lines running since 2003. No middlemen, no brokers. Verify us anytime with a video call or an in-person visit.

What kind of garments do you make?

100% knitwear for kids and adults — tees, hoodies, leggings, shorts, loungewear, fleece jackets, and more. We’re knitwear specialists, not a jack-of-all-trades factory, so you get real depth in every fabric we work with.

Do you work from my own design?

Yes — that’s exactly our model. Send your design, tech pack, or sample, and we turn it into production-ready garments. We don’t push our own designs on you; we make yours, exactly to your spec.

Why should we choose you over another factory?

Three reasons. First, we’ve passed factory audits from Wal-Mart, Disney, and NEXT, and have exported to the U.S. for over 20 years. Second, we only do knitwear, so our quality runs deep. Third, we know U.S. rules — sizing, CPSIA safety, and drawstring regulations — so your product arrives retail-ready.

Can I visit your factory?

Absolutely. We welcome factory audits and hold annual SEDEX verification, so a third party confirms our production and labor standards every year. Can’t travel? We’ll walk you through the factory live on video.

Sales Questions

What is your MOQ?

300 pieces per style, with mixed sizes and colors to help you reach it. You can start small, test the market, then scale.

How do I get a price quote?

Send your tech pack, a sample, or clear photos with measurements and your target quantity. You’ll have a detailed quote within 24 hours — no obligation to order.

What affects the final price?

Three things: the fabric, the trims and details (zippers, prints, labels), and your quantity. Every cost is itemized in your quote, so there are no surprises later.

What are your payment terms?

New customers usually start with a 30% deposit and 70% balance before shipment. After a few smooth orders, we’re happy to discuss more flexible terms.

Can I order a sample before bulk production?

Yes — and we actually recommend it. You can check the fabric, fit, and details on a real sample and experience our quality. The sample fee is fully credited back when you place your bulk order.

After Purchase Questions

How long does sampling take?

About –7 days after details are confirmed. Working to a deadline? Tell us the date, and we’ll do our best to fit your schedule.

What is your production lead time?

Around 7 days for standard fabrics on reorders. Special fabrics take longer to source — we’ll always confirm an exact date in writing before you place the order.

How do you control quality during production?

We begin quality control from the moment the fabric arrives at the warehouse. Only after the fabric passes inspection can it be cut. We conduct online checks during the sewing process and perform a final inspection before packaging to ensure that the quality meets the AQL 1.5 standard.

What shipping options do you offer?

Sea or air freight, on EXW, FOB, or DDP terms. We handle the export documents,, so your goods can arrive at your door with zero customs hassle.

What happens if there's a quality issue?

We make it right. If goods don’t match the approved sample or our agreed standard, we rework or replace them — fixing the problem beats losing a long-term partner.

Getting Started Questions

What do I need to prepare to start?

Very little. Pick one: a tech pack, a sample garment, or clear photos with basic measurements. Add your target quantity and price range — we take it from there.

Can you make a sample just due to a photo?

Yes. Send photos from a few angles plus approximate measurements, we’ll confirm fabric and details with you first, and then make samples for you, so the samples will be already close to your idea.

Will my design be kept confidential?

Completely. We’re happy to sign an NDA before we start, and we never share or resell customer designs. Your design stays yours — period.

How long does the entire process take from the first contact to delivery?

Roughly: quote in 2 days → sample in 3–7 days → bulk in about 7 days for standard fabric → shipping to your destination. You’ll get a full timeline in writing before confirming your order.

Do I need to travel to China to work with you?

No need. We ship samples to you, confirm details over video, send live production photos, and share inspection reports before shipping. Many U.S. customers have worked with us for years without a single visit.

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